The Joys of Moving

My move is becoming a redundant theme on my blog but I just have to share this story with everyone. With moving comes a lot of headaches, address changes with everyone from the Federal Government (CRA), the Provincial Government (MTO), credit card companies and banks. Then there is moving services such as telephone and cable. Lucky for everyone it takes Rogers a long time to discconnect the old cable service. but unlucky for everyone is the move of phone services.

Like most people in Canada I use Bell for my phone services (at least for now) and they pretty much had a monopoly on the telephone market. Now they have some competition (VOIP services & even Rogers now has Home Phone services) but they still have the monopoly mentality to go along with their incompetence.

My wife requested a move of our phone service with Bell (unfortunately we also use their internet access) on July 3. Bell said no problem it will be up and running on the 5th, which it was for about 30 minutes. She called Bell that night and we had service for about 2 hours and then nothing. July 6 we were almost hung up on and by the 7th we were patched through to "Escalations" and spoke with a manager. He manage to get the phone line operational but he was still sending someone to take a look at our line in the morning of the 8th because we were getting static on the line. It wasn't until dinner time on the 12th that someone from Bell finally showed up to check our phone.

Depending on how things shape up in the next few weeks (meaning let's see if I get billed for the week the phone wasn't working) I may be finding another provider for both telephone and internet.